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problems with youtube and pictures not displaying for video's

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  • RN Support

    You should see the downloader button only if the video is being detected. Sometimes even when a video is playing, depending on the Internet speed and the bandwidth allotted to you by the website hosting videos, you may not see the video being detected.

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl.exe and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    Regarding your private mode videos, can you please confirm if the regular videos in your library play properly as compared to the private videos?

     

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