Downloading problems

null null

• 2020年07月22日 23:38

Unable to download:

Version number: 2020.5.29.0

Example: https://youtu.be/0TDd9K4Mg2g?t=167

 

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  Simone Friedrichs

  • 2020年07月24日 14:55

  I am not able to download anything anymore, the download bottom doesn´t show, and when I copy and paste an address of a video in the web video page of Real Player, the page simply stays blank and nothing happens

  I appreciate you help,

  SF

   

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  RN Support

  • 2020年07月24日 21:01

  https://youtu.be/0TDd9K4Mg2g?t=167 This video has codecs that are not compatible with RealDownloader yet. Our engineering is look at it and may be incorporated in a future release.

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  RN Support

  • 2020年07月24日 21:03

  Simone,

  Can you please let us know the following information:

   

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.

  2. Right click on videodl and click Properties and then the Details tab.

   

  Please provide us with the version number you see there.

   

  Could you also provide us with a sample URL that you are trying to download?

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