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downloader not working

i have tried both of the fixes you have on your help page and still will not work. i have payed for the upgrade, and now i can't use it. you take my money and then you will not let me down load any thing. can you let me know if i can fix this or not.

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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

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