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Paid for Realplayer Plus downgraded

So I bought Realplayet Plus in the past with the understanding that Plus features were lifetime.   However with the last update Downloader was downgraded to what probably free subscribers get.

Please explain.

Jim Morgan

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I've just encountered the same problem Jim. Is this a bit of sharp practise by Real Player? Mike.

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Jim,

I see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

Please let me know if you have additional questions.

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Mike,

Our system shows that your last purchase was RealPlayer 16.

Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

We are now offering RealPlayer 2020. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 2020 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, we would like to offer you a discount to purchase the latest version.

And to benefit from this special offer, please, click on the link below:

https://order.real.com/rn/en/us?p=6011

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