upgraded from free to paid dowloader express thinking it would fix issues. Now NOTHING works.

Mark Jacob

• 2026年10月29日 05:56

Upgraded to paid downloader express from re version, dowloaded and re=installed from site link. Start realplayer. Just get spinning blue wheel. DOesn't do anything. Start realplayer downloader. Looks exact same as before. Doesn't show dowloadable videos. Hover cursor acrpss top f screen. NohingCLick on "dowload a video from web link" icon. Nothing happens. Signed in on Chrome but dowloader shows "Sign in" icon. But when I click on "sign in" nothing happens. ALready verified email etc. Is there something else that needs to be done to make it actually work or make the change effective? I thought the paid version would be less wonkly and unreliable than the free version... but it doesn't seem to even start/ run.

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  RN Support

  • 2026年10月29日 21:27

  Can you please let us know the following information:
   
  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.
   
  Please provide us with the version number you see there.
   
  Could you also provide us with a sample URL that you are unable to download

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