Unable to reset password

Richard Smith

• 2022年06月23日 14:23

I can't remember my password.  When I choose reset password, I get an email with the link to reset.  I use the link and when I complete the reset I get the following message: 

Technical Difficulties

We are currently experiencing technical difficulties and are unable to process your request. Please click here for customer support.

I had to create an account with this email just so I could make a post.

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  RN Support

  • 2022年06月23日 19:18

  Thank you for contacting RealNetworks Customer Support. We can set a temporary password for you and email you the temporary password. You can change the password after you sign in with this temporary password. Would you want us to do that for you?

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  Richard Smith

  • 2022年06月23日 20:26

  Yes but the email I registered with is rms911@gt.rr.com.  That is the one I can't reset.  I created this email rms2911@yahoo.com just so I could make the post.

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  RN Support

  • 2022年07月01日 17:08

  We sent you an email

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