unable to download

Jorge Murguia

• 29. August 2017 03:35

I tried everything and does not work, I paid for the premium version and it does not work, what should I do? if nothing I want my money back.

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  Virgilio

  • 29. August 2017 11:01

  I have sent you an email. Please check your mail box.

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  david trump

  • 18. Februar 2019 10:54

  I followed your advice from your web page but whenever I try to download a video the title appears in the download box followed by unable to download.

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  RN Support

  • 18. Februar 2019 23:31

  David,

  Can you please do the following and let us know the version of videodl.exe

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let me know the Product version

  Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

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