how do I redownload RealPlayer Plus after computer crash

Elizabeth Lemke

• 1. September 2017 17:40

 I have a star next to my name confirming that I have RealPlayer Plus but cannot download videos.

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  Virgilio

  • 4. September 2017 14:37

  1- To resolve this issue, you need to uninstall RealPlayer as described below:
  
  Please do not install RealPlayer at this stage, just follow this steps to remove RealPlayer and delete the application folders. You will install RealPlayer when you reach the line number 2.
  
  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
  
  IMPORTANT: Make sure you delete the application folders as described here: https://customer.real.com/hc/en-us/articles/220342848
  
  2- Restart your computer and install RealPlayer by clicking here: http://www.real.com/
  
  3- Sign in to RealPlayer. Here is how to do it: https://customer.real.com/hc/en-us/articles/204040653
  
  4- Try to download your videos. If the Download This Video does not appear, please follow the instructions from the link below:
  
  https://customer.real.com/hc/en-us/articles/204040433-Download-This-Video-option-does-not-appear

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  randy williamson

  • 8. September 2017 16:53

  how do I install realplayer in my pc

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  Virgilio

  • 11. September 2017 13:45

  Install RealPlayer by clicking here: http://www.real.com/. Click where it says ''Download RealPlayer for Free''.

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