Real Player app will not logon...period

Eric Williams

• 20. September 2017 02:47

The Real Player app consistently, even after following all logon problem steps for all browsers, will NOT LOGON.  I consistently get the following message. I have the latest updates installed.

Also, although I can logon to the website with out a problem, if I attempt a password "reset" from the app logon dialog I get the following in my mail server logs (an egregious SPF failure!!!)::

2017-09-20 02:08:16 H=omptrans.email.realplayer.com [12.130.154.55] F=<realtimes@real.com> rejected RCPT <eric@infobro.com>: SPF check failed.

The IP address listed is not included in the SPF record for real.com and real.com is SPF mechanism is set to "Fail"

real.com.               1098    IN      TXT     "v=spf1 mx ip4:207.188.7.12 ip4:207.188.23.20 ip4:207.188.23.0/26 ip4:207.188.18.10/31 ip4:207.188.25.200/30 ip4:213.128.132.196/31 ip4:216.190.76.1/24 ip4:61.193.190.194/31 ip4:74.122.201.192/26 ip4:74.122.203.0/24 a:spfsenders2.real.com -all"

PLEASE HELP. I am a paying customer for MANY YEARS almost since Real.com was created.  Fix this please!

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  Virgilio

  • 21. September 2017 10:59

  I have sent you an email. Please check your mail box.

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  Eric Williams

  • 27. Dezember 2017 00:06

  This problem persists even after the latest update in the face of my $15.85 monthly payment.  So, I'm able to be billed but I can only logon via the web? Are there no logs that I can review that will tell me where the problem is located in the configuration. This is a tremendously frustrating issue at each update not being able to logon.  Thank you.

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  RN Support

  • 29. Dezember 2017 21:25

  I've sent you an email. We'll take it from there.

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