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How do I get the realplayer download Icon back at the top of my web browser?

Kommentare

5 Kommentare

  • Elizabeth Smit

    I have the same problem and cannot download any youtube videos.

    0
  • RN Support

    Thomas,

    Please make sure you have it enabled in RealDownloader. You can follow these steps to enable the Download button.

    1. Open RealDownloader.

    2. Click the RealDownloader logo from the top left corner and click Preferences.

    3. Check the button "Turn on Download This Video in Chrome, Edge and Firefox".

    4. Click OK. 

    If it is already enabled, please make sure RealDownloader is not disabled in the Startup. You can open the Start up tab by going to the taskmanager.

    0
  • RN Support

    Elizabeth,

    Please restart your computer and try again. If it still fails, can you please follow these steps and try again?

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    Now try your video. If the issue persists, please let us know.

    0
  • Laakea Kamauoha

    Can I get help? How do I get gold square to appear to download videos? Can I talk to someone? I am sure it is something I am doing incorrectly.

    Laakea@damoku.org or 615 848 4484

    0
  • RN Support

    We don't offer phone support. What web browser are you using? The Downloader will work only with Chrome, Edge or Firefox.

    0

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