real player plus hangs

mario saba

• 30. Dezember 2017 15:06
• Bearbeitet

OS Win 10

IE Browser - EDGE

Double click the selected video and Real player will hang.

Please help.

Thanks..

Tried to un-install and install real player plus and same thing happens.

 

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• Offizieller Kommentar

  

  RN Support

  • 3. Januar 2018 01:06

  Please follow these steps.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

   
• 

  Delmar Sherwood

  • 2. Januar 2018 07:01

  Well there is another "posting" also at about the same time as this "HANG" posting -- it has the subject of "Real Player Not Working."  It sure would be nice to have some live technicians to talk to.  The only solution is to use "Windows Media Player" or the Windows 10 "Movies & TV" player for playing video files stored in Windows.

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  mario saba

  • 2. Januar 2018 13:56

  'yes it's a good idea to use Windows Media Player but the issue here is,  I paid for this version.

  Please tell me how to contact customer support regarding this.

  Thanks...

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• 

  Delmar Sherwood

  • 2. Januar 2018 17:33

  There is a statement they have made,

  "Customer support cannot be reached by calling any of the office locations below." They do not say that "EMAIL" cannot be used and I am trying to find an email address to use to contact them. It is like I said in my comment under --

  POSTING NAMED – Real Player not working

  There are no "real people" running this company -- only a bunch of "robots."  I see that there is no way to talk to a real live person for technical support for any problem -- there use to be because I can remember talking to a live person many years ago.  The least they could do is enable a person to send an email about a problem (they - that is anyone who knows how to solve problems - don't even read the "community" items to even know what is going on).  A product WITHOUT SUPPORT is NO PRODUCT AT ALL.  I also am having a problem with the RealPlayer that freezes when trying to play a video.  I have fully uninstalled it and done a clean re-installation.  It does work normally on 2 of my other Windows 10 computers.  Whatever happened to "civilization"?
  I have never found much value in community forums under any other company as well. 
  I will probably be "posting" a separate "POST" and will probably use the title "RealPlayer Freezes".  I see that a posting such as this seems to be able to have "screen-shot pictures" included which I will be working on for my separate posting.  --Good luck to you.
  

   

   

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