I have been messing with this all day long and I am so frustrated at this point. I downloaded all of my music into your library which took forever, now EVERY single time I try to convert the WMA file to a MP3 I get the same error as everyone else- RealConverter has stopped working. I have done every single thing in the comments you have said to do, deleted temp file, downloaded updates and nothing fixes this problem. I spent hours getting my music onto your site for absolutely no reason. This is extremely frustrating.
This is insane. I have spent my entire weekend reading through the comments, trying every fix that you say is going to work, uninstalling and re-installing- which by the way deleted my library despite you stating it would not, so then I had to reload everything and guess what!??? STILL DOES NOT WORK. You have been saying for 2 years that you "identified the problem and have fixed it" well YOU HAVENT because I have wasted and entire weekend doing your "fixes" with no outcome at all. This is what is called bad business, word of mouth goes a lot way these days and I for one will be telling everyone that will listen NOT TO USE REALPLAYER because its a waste of money, a waste of time and you get absolutely no outcome.