Unfortunately, we are no longer able to offer assistance via remote control or over the phone - we're sorry for the inconvenience this may cause.
We'll be more than happy to assist you here or over email with any issues you may be having with your RealPlayer. In order for us to do that, please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better we will be able to assist you.