I have lost downplayer

Doug Holder

• 18. November 2017 10:24

I have recently had work on my computer and now cannot get the download button. Please tell me how to recover it. I run Windows 7 on Google. Many thanks Doug Holder

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• Offizieller Kommentar

  

  RN Support

  • 21. November 2017 22:44

  Please follow these steps to resolve the issue.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.
• 

  Doug Holder

  • 18. November 2017 10:25

  Help please

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  null null

  • 18. November 2017 18:59

  I'm having the same problem. I'm running windows 8. It was working perfectly before. Now it just stopped. I have the major program.

  ALL ACCESS PREMIUM.

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