Uninstalling 2020

Angela Perry

• 12. November 2020 23:39

When I updated to the RealPlayer 2020 from the v.18 , the CD Burn feature  does not show the titles and artist when playing the music CD like the older version did. So when I revert back to the v.18 will that feature be restored?

When I uninstall the 2020 version will I lose all of my music files ?

How long is a paid subscription good for ?

 

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  RN Support

  • 13. November 2020 21:47
  • Bearbeitet

  Uninstalling 2020 won't affect any of your files as all your  files are stored in your PC's hard disk. However, if you have any playlists created, you may have to recreate them.
  
  

  I see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  Please let us know if you have additional questions.

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  Angela Perry

  • 14. November 2020 19:30

  I actually didn't download the 20/20 version. While using the v18 ,now the CD Burn feature  does not show the titles and artist when playing the music CD. Please HELP !

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