i have bought two subscription and every time you up grade you want me to buy another subscription the ones i bought was suppose to be life time i can not keep buying every time you up grade because you do not mention this when you buy
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I payed last year for premium and now it's gone. I just deleted my account and i will never pay again. I will look for another player. This is disgusting. Ripoffs.
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Harry,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
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I'm having the same problem. This is twice I have paid for the non-free option ($39.99), and now they want another $28 dollars. Really? What a rip! Are they running a scam or something?
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I'm using Media Player Classic Black Edition now. It's still being updated and it looks good as well. I finds subtitles for every video i watch it's awesome!
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Ann,
We see an active RealPlayer Plus v.2020. You will need to sign into RealPlayer to activate your Plus features.
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