Unable to reset password

Terrence Cheatham

• 18. Mai 2021 06:03

I had to do a reboot on my computer. i redownloaded RealPlayer and forgot my password. i was able to sign-in online using google, but i can't sign-in on the program. i've tried changing my password online and is told that me password need to be over three characters when im entering a full password. i've clicked on the forgot passwrd link and tried it through my email. i enter a new password and receive

Technical Difficulties

We are currently experiencing technical difficulties and are unable to process your request. Please click here for customer support.

I don't know what to do now.

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  RN Support

  • 18. Mai 2021 20:55

  The reason you are getting Technical difficulties when trying to reset your password is because you have not set a password directly with us. You have created your account by using Google as your login.

  We are making changes to the login process. Please follow the instructions from the below link to set a password.

  https://customer.real.com/hc/en-us/articles/1260801525249-Changing-login-process-from-Facebook-Google-to-Email-address

   

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  Sherry Correnti

  • 21. März 2022 19:26

  Same here they still didn't fix it

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  RN Support

  • 22. März 2022 17:25

  Sherry, we sent you an email. Please respond to that.

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