WHY, a new Upgrade purchase bill on 1/3/2023?, when I already purchased the Plus Upgrade in 6/21/2021. I need a explanation or a refund!

Julie Saint George

• 2. März 2023 04:05

I was charged $26.36 on Jan 3 2023, I do not know why...when I already purchased the upgrade in June 21 2021. So, what is this new purchase for? 

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  RN Support

  • 2. März 2023 21:47

  You purchased RealPlayer Downloader v.22 on 1/1/2023. This is the latest version of RealPlayer. You previously purchased RealPlayer v.20/20 in 2021. These are 2 different products.

  Please note: We have a 30 day refund policy. Since your purchase is over 30 days, we would not be able to refund your latest purchase.

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  Umair 7812

  • 1. Juni 2026 16:00

  I already bought the Plus upgrade on 6/21/2021, so I don’t understand why I was charged again on 1/3/2023. This looks like a duplicate billing or an upgrade issue  that needs checking. Please explain this or refund the extra charge as soon as possible.

   

   

   

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  RN Support

  • 3. Juni 2026 21:57

  We have a 30 day refund policy. What was purchased years ago can't be refunded. That said, we don't see a paid account under your gmail address. Can you please share the email address associated with your purchase?

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