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unable to download videos when I go to "doownload video" all I get is a blank screen with a little "download speed" dropdown

Kommentare

13 Kommentare

  • RN Support

    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

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  • Glenn Richardson

    still unable to download videos -- I sent what I could of the information you requested but heard nothing back- I attempted  to install using microsoft edge, google chrome, and avast security browser but to no avail - I then completely removed realplayer from my computer and tried to reload using edge - it said it downloaded and installed but still when I click the "download video " ling I get a mostly blank screen and when I click download from link on that screen I get nothing - I attempted to call y'all to get this resolved but apparently y'all do not speak with your customers on the phone -Just so you  know I have been a customer for over twenty years and do not at all appreciate this shoddy treatment

    Glenn Richardson - grichar859@aol.com

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  • RN Support

    We requested some additional information which we didn't receive. Requesting once again.

    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

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  • Glenn Richardson

    I replied to your original e mail with what I could get of this information - no idea why you didn't get just where would you like me to send it?

    as far as I know the latest version of real player - windows 10 - this is what I get when I clik on "download video"
     


    In a message dated 9/20/2023 3:04:13 PM Central Daylight Time, noreply@realnetworks.zendesk.com writes:

    there is no details tab
     
     
     

    In a message dated 9/20/2023 3:04:13 PM Central Daylight Time, noreply@realnetworks.zendesk.com writes:
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  • Glenn Richardson

    I'm attempting what I'm seeing

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  • Glenn Richardson

    here is the url BUT I never even get to a place where I can enter it

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  • Glenn Richardson

    I'm attempting to send screen shots of what I am seeing but they don't post here and y'all apparently don't get them in my replies to your emails

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  • Glenn Richardson

    I'm using Windows 10 and what I think is the latest version of real player 22 maybe?

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  • Glenn Richardson

    from the comment I just read seems like I'm not the only one having this problem - system error?

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  • Glenn Richardson

    from someone else's comment "I don't know if it helps, but in the last few days I have downloaded a Windows update?" I also downloaded the update system wouldn't let me in until I did

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  • Glenn Richardson

    still unable to download - how do I get support for this issue.?

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  • RN Support

    Looks like you've been sending an email to an address which is not monitored. We sent you an email. We'll take it from there.

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  • Glenn Richardson

    thank you - looking forward to being able to download videos again

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