New Computer. Restoring $24.99 Downloader Express

Tomas Rosado

• 15. Oktober 2023 17:23

Hello,

I ppurchased a new PC, and when I downloaded Real Player and signed in, it says that I have the free plan, not the Downloader Express for $24.99 that I paid for in 2020. I downloaded the Real Player 20/20 version to see if the $24.99 plan for Downloader Express was there, but it doesn't reflect that purchase on the 20/20 version.

Could you please restore my purchase?

Thank you!

 

 

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  RN Support

  • 16. Oktober 2023 20:49

  We see that you purchased RealPlayer Downloader Express 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Downloader Express features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Downloader Express features.

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  Tomas Rosado

  • 17. Oktober 2023 00:41

  Thank you. What would be the discount if I want to upgrade to RealPlayer 22?

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  RN Support

  • 19. Oktober 2023 17:28

  The discounted price will be $24.99 instead of $39.99. If you are interested, we will email you the discount link. Please let us know.

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  Rita Mathis

  • 12. November 2024 23:23
  • Bearbeitet

  I don't remember exactly what year it was but I purchased Real Player and thought it was a one-time deal, but now when I sign in on my computer it asks me to pay for the service again can you help me as well? I appreciate any help you can provide.

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  RN Support

  • 21. November 2024 22:28

  Rita,

  We see that you purchased RealPlayer Plus 22. If you installed RealPlayer 24, you will need to upgrade to activate Plus features in RealPlayer 24 as this is a different product with additional new features.

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Plus features.

   

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