contact

Ilene Ackerman

• 30. Juni 2016 12:53

 Is there a phone number to contact some one

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  Harry

  • 30. Juni 2016 17:24

  Our support team is available 7 days a week to help customers via email or Community Forum.

  I also noticed that you have already contacted us regarding unable to download videos. To resolve that issue, follow the instructions mentioned in the below link:
  
  https://customer.real.com/hc/en-us/articles/214170087

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  Lim Boyz

  • 19. Oktober 2022 10:59

  I have subscripted to real player but why I couldnt donwload any hi res video from you tube. There isnt any dropdown icon from the you tube video too. Pls reach me at boyzlim@hotmail.com for immediate solution. 

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  RN Support

  • 12. November 2022 19:41

  Lim,

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows do you have installed?

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