Ii have had realplayer superpass awhile ago. i was told i can come back. on may 12,2016 . i paid $ 39.99 onetime with 10 free music unlimit, But i can't get anything to work. I can"t burn anything. what did i paid for. How can i contact you by phone?
I cant get my superpass back
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On checking our records, I see that you have purchased the RealPlayer Plus 18 as a one time charge. If you're signed in to RealPlayer on your PC, you should be able to access all the paid features of RealPlayer Plus. Although some premium features, such as DVD burning, are available offline, you must be online to sign in to RealPlayer before you can use these features.
Note: We no more offer SuperPass membership, If you wish to signup for RealTimes membership, please refer this link:
http://www.real.com/realtimes_pricing
If this does not resolve your issue, please let us know the progress.0 -
i paid for it but have no idea what to do and how to access it now.
My email was rrkkbb@hotmail.co.uk
but sadly i cannot access it anymore
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Russell,
Our system shows that your last purchase was RealPlayer 16 under your email.
Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.
As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.
We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.
And to benefit from this special offer, please, click on the link below:
https://order.real.com/rn/en/us?p=6011
You can create a new account since you don't have access to this email address and still avail the discount.
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