HELP!!! Paid for lifetime upgrade to realplayerplus, but stuck with free version
I paid for the upgrade to premium features, but cannot access any of them. Can you send me a link to correct this problem?
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I've sent a message to the email address associated with your account. Please respond and we'll go from there.
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I had paid for lifetime account long back with downloads feature but now I am getting standard free features only, my email id remains unchanged. Please reactivate my full fledge premium account features for lifetime.
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Kishor,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
Please note: We will not be making any more updates or bug fixes in this version.
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