Video and music shows in library but will not play. Screen says general error, contact customer services

Gregory Odea

• 11. März 2024 10:46

Video and music previously recorded in library will not play.  PC has previously not been used in over a year.   Realplayer worked very well .  Since recently started using PC I have downloaded one video which shows in my library but will not start.

   I have recently payed £22.99 to upgrade. If the problems I  am experiencing cannot be remedied,  I would ask for a refund. Thankyou.

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  RN Support

  • 11. März 2024 18:30

  Please reinstall RealPlayer and let us know if the issue persists.

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