unable to download videos
Within the last 3 or 4 weeks, I can't download videos. The download button turns orange like it is available, so I click download video. It looks like it is trying for about 5 or 10 seconds, then comes back with "Unable to download video". Happens on Youtube and Chrome. I haven't tried it on anything else.
I've tried all the fixes I could find. I've uninstalled, and reinstalled, but still doesn't work.
I'm using version 22.0.5
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Can you please check if you still have a valid download path in your RealPlayer Downloader's Preference? If it is empty with no download path, you will run into this issue.
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I checked, and it was the same one I've always used, but I changed it just in case. When I did, the downloader appeared to start working again, but before it completely downloaded, it stopped and I got the same "Unable to download" error. I tried changing to another folder again, but it just gave me the same error message again.
I tried uninstalling Realplayer and reinstalling. No luck. I tried all the steps on the attached pictures, but still no luck.
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We sent you an email. We'll take it from there.
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