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No DVD plug in


2 Kommentare

  • RN Support

    Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).

    1. Insert a blank DVD in your drive.
    2. Go to My PC and double click your DVD drive.

    If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 

    If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

  • Terry Ardeno

    RN Support, first of all, thank you for the prompt response. Every time I've had a question such as this, you all have always helped. I am very appreciative.

    After following your instructions, my DVD drive is not able to read the disc.  I'll get a new one.

    Again, thank you so much!


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