Unable to trim a particular video

Cassius Soares

• 8. Juni 2024 20:40

Hi! I recently downloaded a video in mp4 format from my phone and added it to the RealPlayer Library. The video plays, but when I try to trim it, it doesn't load in the Trimmer and I get a transparent screen. 
Other videos in my library are loading in the trimmer. So I'm puzzled why I can't get this one to load, so I can trim it. 
Would appreciate your help. 
Thanks! 
Cassius. 

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  RN Support

  • 10. Juni 2024 19:52

  It is quite possible that the particular MP4 is having codecs that may not be compatible with RealPlayer. Here is a workaround you can try.

  Use RealConverter to convert the file to MP4 (even though it is a MP4 format currently). This step would ensure that the codecs used in the MP4 are compatible with RealPlayer. Trim the converted file and let us know if that helps.

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  Cassius Soares

  • 11. Juni 2024 06:51

  Thanks very much! That worked. 

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