i have paid 1 time payment for realplayer why do i see my plan as free plan in my account now?

Kavita Vasandani

• 31. Juli 2024 10:29

i have paid 1 time payment for realplayer why do i see my plan as free plan in my account now?

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  Roy Leonard

  • 31. Juli 2024 19:11

  Same here.  I've had Real Player for 10 years or more, and I always pay for 'lifetime' service - but every few years I have to upgrade if I want to continue to have access and service.  I'm tired of it.

  Once again, all of a sudden, I cannot burn CDs or DVDs.  I'm sick and tired of it.

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  RN Support

  • 31. Juli 2024 20:47

  Kavita,

  We see that you purchased RealPlayer Downloader Express 22. If you installed RealPlayer 24, you will need to upgrade to activate Downloader Express features in RealPlayer 24 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Downloader Express features.

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  RN Support

  • 31. Juli 2024 20:48

  Roy,

  We see that you purchased RealPlayer Plus 22. If you installed RealPlayer 24, you will need to upgrade to activate Plus features in RealPlayer 24 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Plus features.

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