Realplayer

Erik Roennest

• 19. September 2024 18:16

Same problem I've been in contact with you about before. Have = paid a product (one time pay). Then comes an update and my whole profile show Zero.
Should it really be necessary for me to contact you every time a new product is launched when I have already paid for a product I am happy with?
The short summary is that I bought a product that is useless!

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  RN Support

  • 19. September 2024 21:17

  You purchased RealPlayer Downloader Express 22. If you installed RealPlayer 24, you will need to upgrade to activate Downloader Express features in RealPlayer 24 as this is a different product with additional new features.

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Downloader Express features.

  Please let me know if you have additional questions. 

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