RealPlayer does not start. (Just Installed RealPlayer onto Windows7 laptop)

Joe Bloggs

• 24. Januar 2018 15:56

Just downloaded from the real.com website and installed. The downloader works. But when I double-click the RealPlayer icon on the laptop desktop to start the program, I get a dialogue box that asks me to allow the program to make changes to my computer. After click 'yes' (or'no'), nothing happens. In other word the  program does not open-up. Help! I have tried momentarily turning off the laptop virus detector in case it was that that was creating a block. I have tried using the RealPlayer tray in the laptop BRHC to 'Restart RealPlayer' but nothing.

 

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  RN Support

  • 26. Januar 2018 23:26

  To resolve this, please follow these steps.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

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