trimmer not trimming

ronnie parrish

• 29. April 2018 00:49

moved .mov file from ipad to desktop.  converted to mp4 with realplayer converter.  open in trimmer to trim and when i trim and click save it says:  file parsing error.  this file is not supported by the real player trimmer application.  i have done this in the past with no issues.

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  RN Support

  • 3. Mai 2018 21:54

  We have not encountered this issue in the latest version. We would be interested in testing this in-house. Would you be able to send us a sample file that is causing the "File parsing" error?

  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

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