dll failure

Dr. Huhn Lajos

• 23. August 2018 15:58

Hi,

Probably I got some viruses through Internet. E-SET programme had cancelled this damages, but since that time the Burning function doesn't work.

Recoding files for burning are ending at 90-91 %, and finally some kind of messages appear, like this:

  Problémaesemény neve:    BEX
  Alkalmazásnév:    realplay.exe
  Alkalmazásverzió:    18.1.12.206
  Alkalmazás időbélyegzője:    5b117ccd
  Hiba – modul neve:    StackHash_0a9e
  Hiba – modul verziója:    0.0.0.0
  Hiba – modul időbélyegzője:    00000000
  Kivétel – eltolás:    00000000
  Kivételkód:    c0000005
  Kivételadatok:    00000008
  Operációs rendszer verziója:    6.1.7601.2.1.0.256.48
  Területibeállítás-azonosító:    1038
  További információk 1:    0a9e
  További információk 2:    0a9e372d3b4ad19135b953a78882e789
  További információk 3:    0a9e
  További információk 4:    0a9e372d3b4ad19135b953a78882e789

or dlll errors, etc.

What could I do? Do I have to reboot my laptop, or reinstall its operation system? Perhaps exists a special program for repairing these kinds of errors?

Thank You for your answer in advance

Yours sincerely:

Huhn Lajos dr.

hxxxxxx@hotmail.com

 

 

0

• 

  RN Support

  • 23. August 2018 18:21
  • Bearbeitet

  It appears that something happened to your RealPlayer installation due to the virus. You could attempt to reinstall RealPlayer by following the instructions from this link.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

  If the issue persists, perhaps reinstalling the operating system should help because if the virus affected your computer, it is quite possible that other programs also have been affected.

  Please note: I have redacted your email address to protect your privacy.

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