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Unable to download message

Kommentare

5 Kommentare

  • Offizieller Kommentar
    RN Support

    We recently identified an issue where certain videos were not downloading. We are happy to report that the issue has been resolved.

    Please follow these instructions to resolve the issue.

    1. Open RealPlayer.
    2. Click the RealPlayer logo on top left corner, then Check for Update:
    3. Check "Update to RealPlayer with RealTimes" and click Install.
    4. Follow the online instructions and update RealPlayer.
    5. Once completed, please restart RealPlayer.

     

  • RN Support

    We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.

    0
  • Sally Richards

    still unable to download and it has been 10 days since your last reply.  i was download good from Craftsy.com and all of a sudden realplayer decides to give me a message "not able to download"

    ser1125@gmail.com

    0
  • Alistair Bark

    Followed unable to download instructions and still having trouble with some videos.

    0
  • RN Support

    If you have installed the latest version of RealPlayer 18.1.15.215, it is mostly your Firewall software that is blocking the downloader from working. Do you have any Firewall software installed?

    0

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