Downloader UPDATE

Jon Rogers

• 11. September 2018 16:13

Not sure if it's been fixed, but I'm able to download some music videos!!!

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  RN Support

  • 11. September 2018 21:02

  Like we mentioned, it happens only on certain videos. Our fix to take care of it. We can assure you that our engineers are looking into it.

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  Teresa Kesner

  • 3. Juni 2022 01:47

  I keep having trouble downloading videos.  Can you help, please?  

  Teresa@ttkesner.com  

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  RN Support

  • 3. Juni 2022 15:36

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows do you have installed?

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