Have I BEEN CHARGED TWICE ?

Anthony Rivans

• 5. September 2018 20:25

 I paid for the full subscription $49.99 on Visa Ref #xxxx for full year.

But also, I been charged a monthly Premium $ 9.99 continuity on same Visa Ref#xxxx...

Visa last four digit -xxxx (new). (Old Visa superseded last four digits - xxxx )

Please verify . Anthony Rivans

            Email  xxxx@aol.com        

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  RN Support

  • 5. September 2018 20:50

  Please note: We have redacted all of your personal information to protect your privacy.

  I do see 2 different accounts. We see that you have the following:

  1. RealTimes Premium (Annual) for $49.99 per year. This is under your aol email address

  2. RealTimes 100GB (Monthly) for $9.99 per month.This is under your gmail email address.

  Please let us know if you would like to cancel any particular account so you won't be charged twice going forward.

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  Morricio Gilchrist

  • 12. Mai 2020 00:04

  I paid for the Premium service on January 1st...order # A-S 00171377 at $4.99 a month, Then charged again today with order # A-S 00185231.

  email xxxxx6@gmail.com

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  RN Support

  • 12. Mai 2020 00:24
  • Bearbeitet

  Morrico,

  Your RealTimes Premium (Monthly) plan under A-S 00171377 was cancelled due to non payment of your monthly fees. We sent you multiple emails requesting you to update your credit card. Failing to do so, automatically cancelled your plan.

  We see that you restarted a new subscription under A-S 00185231. You have not been charged yet for this. If you want this cancelled, please let us know.

  Please note: Redacting your email address from this post to protect your privacy.

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