Unable to upgrade to real player plus

Carolyn Starling

• 31. Oktober 2018 20:22

Already purchased real player plus and not showing in account settings

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  RN Support

  • 31. Oktober 2018 22:55

  Our system shows that your last purchase was RealPlayer 16.

  Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

  We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

  And to benefit from this special offer, please, click on the link below:

  https://order.real.com/rn/en/us?p=6011

  If you have additional questions, please let us know.

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  anthony goldburne

  • 2. November 2018 20:51

  i paid for my real player so you should help me because im still using windows xp. i find this unfair

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  RN Support

  • 6. November 2018 05:49

  Anthony,

  Unfortunately, our latest version of RealPlayer works only on Windows 7 or higher. 

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