Still "unable to download video" message when I try to download.

Cal Stout

• 11. November 2018 00:55

 Followed email instructions. Still getting the "unable to download video notice.

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  RN Support

  • 11. November 2018 08:47

  Please provide the following information:

  1. What web browser do you use to download videos?

  2. What web site do you download videos from?

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  Cal Stout

  • 12. November 2018 19:41

  I use Google Chrome

  I download videos from Real Player through your YouTube connection!

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  RN Support

  • 12. November 2018 20:41

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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  mario garcia

  • 13. November 2018 00:18

  it's not working at all I am very mad I pay for this and can not should have refunds coming back I did everything you all said 

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  mario garcia

  • 13. November 2018 00:21

  I use chrome and firefox and internet explorer 

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