Unable to play videos

Terry Wood

• 23. Januar 2019 23:43

I just upgraded my Real Player application (higher resolution and  privacy mode) and now I can't play MP4 videos.  In fact, when I click on an MP4 file the applications hangsup and I have to use the Task Manager to terminate it.  The same files run on the Windows default player.  Please help.

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  RN Support

  • 24. Januar 2019 21:39

  Please follow the steps from this link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

   

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