DOWNLOADING VIDEOS
I see that you have fixed the problem with downloading videos. I did every step that was posted. Every time I try to download a video,it still says "unable to Download. I even turned the computer completely off. I also uninstall and reinstalled realplayer. what can I do .please help.
-
Can you please do the following and let us know the version of videodl.exe
1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)
2. Look for a file named videodl.exe and right click the file
3. Click the Details tab and let us know the Product version
Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions or something didn't work right. Please confirm?
0 -
I DOWNLOADED THE 2019 VERSION AND I CAN ONLY DOWNlOAD ONE VIDEO. WHEN I TRY TO DOWNLOAD ANOTHER VIDEO IT SAYS UNABLE TO DOWNLOAD. THIS IS FRUSTRATNG
0 -
Please provide the information we requested originally. Please let us know the exact version number of this videodl.exe which will help us help you better.
0 -
THE VERSION IS - 18.1 15.2
0 -
That is RealPlayer's version. You will need to provide us with the version of videodl.exe. Here are the instructions once again.
1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)
2. Look for a file named videodl.exe and right click the file
3. Click the Details tab and let us know the Product version
Here is a screenshot
0 -
Ok the screen shot you sent me,the file description is real player not YouTube dl
0 -
Can you please provide the information we've requested.
0 -
THE NFO THAT YOU SENT ME,I THAT IFRMATION DOES NOT COME UP DID I DOWNLOADTHE WRONG REALPLAYER?
0 -
We don't think you have the wrong product installed. You are not looking at the correct place. We sent you an email. Please respond to that.
0 -
I did respond. to the information you sent me. The screen shot info that I have is not the same info you are looking for
0 -
Darlene,
Please check your email. You would have received another email from us requesting for a remote session. Please respond to that.
0 -
PLEASE RESEND IT
0 -
We resent you the email. Please check your Spam folder if you are not seeing our email in your inbox.
0 -
I CHECKED THE SPAM FOLDER IT WASNT THERE. WE CAN DO A REMOTE SESSION ON MONDAY TH 18TH OF FEBUARY. THANKS
0 -
Do you have an alternate email address that we can reach you at? Or please send an email to help@real.com and we can take it from there.
0
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
15 Kommentare