Can't find videos after downloading them

Al Hufschmidt

• 16. Mai 2019 21:30

I had this same issue a while back.

I can find the videos in C/user/public/public videos/ etc., etc.  

But how can I get them to download where they're supposed to be?  I tried uninstalling and installing new software - no help.  This is ridiculous.

Thanks.

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  RN Support

  • 16. Mai 2019 21:53

  By default all videos are downloaded to your Videos folder (C:\Users\<Your PC Name>\Videos\RealTimes\RealDownloader) in your PC library. If you've made changes to them, you can find where you've set RealDownloader to download it to.

  1. Open RealDownloader

  2. Click RealDownloader on the top left corner and click Preferences

  3. You will find the location of where you files are saved in "Save local files to:"

  Alternately, you can right click on a downloaded video in your RealPlayer library, right click on it and click Locate File

  Please note: We have no idea what your stored location would be if you made any changes.

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  Al Hufschmidt

  • 16. Mai 2019 22:00

  I went to preferences and I set the location to Libraries, videos, real downloader, real times.  

  But the files STILL show up in C: user/public/public videos/ etc., etc

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  RN Support

  • 16. Mai 2019 22:06

  That is how Windows folder structure is designed and it is not a RealPlayer issue.

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  Al Hufschmidt

  • 17. Mai 2019 00:40

  I have 3 Windows laptops.  The other two download videos to the library video section, NOT the C: user . . . . section.  

  When this occurred a year or so ago, someone from REAL contacted me and fixed it.  How it came undone - I have no clue.  It just seems strange that I have to go to C:\Users\<Your PC Name>\Videos\RealTimes\RealDownloader when I specify that it should go to the more easily accessible library for videos.

  Am I not understanding something?

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  Al Hufschmidt

  • 17. Mai 2019 00:48

  I think I solved it.  

   

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