Realplayer not opening up video files on my computer

Brent Hebert

• 22. Juni 2019 21:22

Since the current update 6/22/2019, I am not able to play videos that are stored on my computer. Realplayer freezes up. I had this issue with the last update and it was able to start working after a few weeks. The same thing is happening again. 

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  RN Support

  • 24. Juni 2019 18:16

  Please follow these instructions to resolve your issue.

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart it, and sign back in.
  - If this does not work, set Video Card Compatibility back to its default.

  If the issue persists, please let us know.

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