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downloading

Why am I paying a monthly fee for this site and it doesn't work.  I tried following the instructions to fix the downloading problem.  The only thing that did was shut off my internet connection.  Followed the instructions to the letter until it gets to opening YouTube and clicking on download.  There was nothing there that said download to click on.  I want my monthly fee stopped until you fix the problem with downloading.  This has been going on since this year came in.  I think you people owe me a refund or a good explanation of why I'm paying for something that doesn't work.  Do one or the other quick.

Gregory Sledge

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