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Real Players poor performance

Having problems with video library and put with it long enough. when you download a video the problems start. I have ticked all the box's on download to convert to HD but it's still in mp4 mode, and if you try to play it in that form the program lock out. so you have to start program again. the good news is if you convert video to HD the program plays with no problems. why does the program not allow the two formats to play?

Also as internet explorer is rubbish these days I'm now trying out Crome and Firefox but have problems with picking up down loan tag. some times there and other time there not.

I  have completely uninstalled  program and wiped all real player file from my computer and reinstalled program but the problems are still there.

I just hope you can sort this out

John Ince

John Ince

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For not being able to play MP4 videos, please follow these instructions.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart it, and sign back in.
- If this does not work, set Video Card Compatibility back to its default.

Please follow these instructions to resolve your downloader issue.

1. Type Internet Options in the Windows search bar or open Internet Explorer and click Internet Options.
2. Under Browsing History, click Delete and Delete again when prompted.
3. Click OK and close Internet Options/Internet Explorer.
4. Open one of the web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge) and go to
5. Click the Download This Video button. (You will still receive "No videos to download" message at this time)
6. Close all Windows and restart your PC.
7. Go back to your web browser and download a video. (You should be able to download videos again)

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