Sharing Story Failed

William Allen

• 28. September 2019 16:01

Created a Story with Realtimes on my Samsung Note 8 Android smartphone.  When I try to share the file it is too large for email.  Link wont send via text.  When I try to use Samsung link share the file will transfer but will be corrupt.  How can I get the file to transfer successfully?

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  RN Support

  • 30. September 2019 21:26

  When sharing a story, the story is stored in the Cloud. Your account doesn't seem to have a Cloud account however you get 1GB of storage space to allow sharing of files. You may want to delete the existing ones so your new files can be shared. You can click the below link to see the files stored in the Cloud.

  https://realtimes.real.com/account#login

   

   

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