UNABLE TO DOWNLOAD VIDEOS

Chris Vickery

• 27. Dezember 2019 10:44

 While trying to download some videos, and I think that everything is going great, and then I check to see if the video has downloaded and I get this message saying " "Unable to download video" and I know that I have the latest updates and everything, so what could be happening?

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• Offizieller Kommentar

  

  RN Support

  • 8. Januar 2020 19:50

  We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

  1. URL of the video you are unable to download.

  2. Which web browser are you using to download videos?

  We are able to download all videos in our lab so having this information will help us to identify the issue.
• 

  null null

  • 28. Dezember 2019 17:43

  I have the same issue.  Sometimes it will work after I try several times in a row, but overall it just doesn't download from several sites anymore.
  Shame it used to work great.

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• 

  Annette Larkins

  • 25. Oktober 2020 20:45

  https://www.youtube.com

  All browsers

  annette@annettelarkins.com

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• 

  RN Support

  • 26. Oktober 2020 17:14

  Annette,

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

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