dowloads

Kevin Edwards

• 28. Februar 2020 14:06

i have a message unable to download 

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  RN Support

  • 2. März 2020 23:49

  Can you please let us know which web browser you use to download videos? Can you also please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. We would like you to click the Details tab and let us know what the Product Version is?
  
  Please note: It should be 2020.01.24
  
  If it is not this version, please follow these steps to update your Downloader.
  1. Type Internet Options in the Windows search bar or open Internet Explorer and click Internet Options.
  2. Under Browsing History, click Delete and Delete again when prompted.
  3. Click OK and close Internet Options/Internet Explorer.
  4. Open one of the web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge) and go to YouTube.com.
  5. Click the Download This Video button. (You will still receive "No videos to download" message at this time)
  6. Close all Windows and restart your PC.
  7. Go back to your web browser and download a video. (You should be able to download videos again)
  
  If the issue persists, please let us know.

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