This is BS. I want my money back.

Dennis Butler

• 14. März 2020 13:09

Ever since I paid for RealDownloader it fails more than it works.  I tried the few "solutions" you've provided in support, but not only do they not work, they are the stuff of amateurs.  Resetting all my preferences is NOT a solution, and it doesn't work anyway.  I should get a refund.

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  Dee Farino

  • 14. März 2020 18:28

  I have found the same thing happened to me as well. I went to use find Add Missing Album Art. 2  seprate songs gave me red X, but the song's are still in my music folder, just not in real player, what a rip off,.

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  RN Support

  • 17. März 2020 01:14

  Dennis,

  This was resolved in our latest version of RealPlayer. Please follow these instructions to install the latest version of RealPlayer.

  https://customer.real.com/hc/en-us/articles/204040083-Update-RealPlayer-software

  If the issue persists, please provide us with the following information:

  1. Which web browser you are using to download videos?

  2. Which web site are you downloading videos from?

  We have a 30 refund policy. Since you purchased your RealPlayer Downloader Express on 12/25/2019, we are unable to refund.

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  RN Support

  • 17. März 2020 01:16

  Dee,

  If you see a Red X, it means that the original location of the song when you added to the RealPlayer library has changed. It has either been moved to a different location/folder or been deleted.

  If they are still in your music folder, right click on that file and click Add to RealPlayer.

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