no video to download

Alistair Bark

• 16. März 2020 02:06

Again, no video to download appears . 

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• Offizieller Kommentar

  

  RN Support

  • 17. März 2020 00:43

  This was resolved in our latest version of RealPlayer. Please follow these instructions to install the latest version of RealPlayer.

  https://customer.real.com/hc/en-us/articles/204040083-Update-RealPlayer-software

  If the issue persists, please provide us with the following information:

  1. Which web browser you are using to download videos?

  2. Which web site are you downloading videos from?
• 

  Leonard Gore

  • 16. März 2020 21:27

  anybody know when this will be fixed, as unable to download videos since last update

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  Alistair Bark

  • 17. März 2020 02:23

  I ended up reinstalling RealPlayer and that did the trick. That said, I had already done that when the downloader wouldn't work and it did not solve the problem . My advice is that it may take some people more than one attempt o if it doesn't solve the problem the first time, try reinstalling again until it does.

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