reply unable to download hymn

hymnsinger4 null

• 25. Juli 2020 20:28

I went to the realplayer url  you gave me then went to the videodl.exe but there was no version number. the url that will not download is https://www.youtube.com/watch?v=XBRPKKmb1u4

sorry this all the info I can find hope this is enough.

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  RN Support

  • 28. Juli 2020 20:57

  We are not able to download this video as well. It appears that YouTube uploaded this video with certain DASH codecs that is not compatible with RealDownloader yet. We have informed our engineering team. They will make this codec compatible with our Downloader in a future release. 

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  RN Support

  • 30. Juli 2020 00:29

  Technology, as you know it is constantly and ever changing for the better.

  That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

  Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

  To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.

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