unable to get into my account

James Rosa

• 17. August 2020 22:26

Dear RealNetworks,

When I click "Account Settings" I get this message: web browser unable to download my account from realtimes.real.com    unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again later.

-1

• 

  RN Support

  • 17. August 2020 23:00

  It looks like you are having some cookies issue. Please follow these steps to resolve your issue.

  • Open Internet Options from the search window.
  • Under General Tab, click Settings in Browsing History and click View Files. (This will open a folder with a lot of files. Select all and delete them).
  • Close Internet Options by clicking Ok.
  • Restart your PC and try again.

  If the issue persists, please let us know.

   

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